National Consumer Helpline

About National Consumer Helpline :

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NCH is a project of the Union Ministry of Consumer Affairs, operating from the University of Delhi.The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.
	NCH provides a National Toll Free No-1800-11-4000 (for BSNL/MTNL Users), Other users can dial- 011-27006500,27662955,56,57,58 (normal call charges applicable). SMS to 8800939717 can also be sent mentioning the name and city .  A consumer can call to seek information, advice or guidance for his queries, complaints and guidance.
Message From Minister (Prof. K.V. Thomas)... Message From Principal Investigator (Prof. Sriram Khanna of NCH)...
Service Sector
LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products
Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
Three-tier Approach
It advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline follows a three-tier approach. First the consumer is informed of his rights in a particular consumer problem and who s/he should approach in the concerned company or the organization. If the problem remains unresolved s/he would be directed to take up the matter with industry level bodies or chambers of commerce, industry regulators (as they exist in sectors like insurance and banking) or Govt. officials who are in charge of the relevant industrial sector. As a last resort, the consumers will be advised to take their case to consumer courts under the Consumers Protection Act. This helpline is designed to promote avenues of out of court settlement of consumer disputes and resultantly helps to reduce the burden on consumer courts. Co-operation from major consumer goods companies and service providers is expected.
Functions of NCH
National Consumer Helpline supports consumers by: Guiding consumers in finding solutions to problems related to Products & Services. . Providing information related to Companies and Regulatory Authorities. Facilitating consumers in filing complaints against defaulting Service Providers . Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities. Developing the awareness among Consumers about their Rights and Responsibilities.
Vision
"A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations."
Mission
"To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards ."
Message From Minister (Prof. K.V. Thomas)... Message From Principal Investigator (Prof. Sriram Khanna of NCH)...
Sectors Covered :
AIRLINES   AUTOMOBILES    BANKING    DOMESTIC APPLIANCES    ELECTRICITY    FOOD SAFETY    INSURANCE    LEGAL    LEGAL METROLOGY    MEDICAL NEGLIGENCE    NBFCs    PDS    POSTAL    PETROLEUM/LPG/PNG    REAL ESTATE    TELECOM

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