CHILDLINE 1098 SERVICE About Us 1098 Tele Helpline Model

1098 Tele Helpline Model

CHILDLINE stands for a friendly 'didi' or a sympathetic 'bhaiya' who is always there for vulnerable children 24 hours of the day, 365 days of the year. 27 million calls as of March 2013, 3 million children, 291 cities, 17 years.

A phone number that spells hope for millions of children across India, CHILDLINE is India's first 24-hour, free, emergency phone service for children in need of aid and assistance. Whether you are a concerned adult or a child, you can dial 1098, the toll free number to access our services. We not only respond to the emergency needs of children but also link them to services for their long-term care and rehabilitation. We have, to date, reached out to over three million children across the nation through such calls.
CHILDLINE is a platform bringing together the Ministry for Women & Child Development, Government of India, Department of Telecommunications, street and community youth, non-profit organisations, academic institutions, the corporate sector and concerned individuals.

We work for the protection of the rights of all children in general. But our special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

Street children and youth living alone on the streets
Child labourers working in the unorganised and organized sectors
Domestic help, especially girl domestics
Children affected by physical / sexual / emotional abuse in family, schools or institutions.
Children who need emotional support and guidance
Children of commercial sex workers
Child victims of the flesh trade
Victims of child trafficking
Children abandoned by parents or guardians
Missing children
Run away children
Children who are victims of substance abuse
Differently-abled children
Children in conflict with the law
Children in institutions
Mentally challenged children
HIV/ AIDS infected children
Children affected by conflict and disaster
Child political refugees
Children whose families are in crises

The Vision that Moulded CHILDLINE
A child - friendly nation that guarantees the rights and protection of all children.
Our Only Objectives
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CHILDLINE IN ACTION

"CHILDLINE"

The CHILDLINE team receives & responds to the calls

Crisis Intervention

Direct assistance: medical, shelter, protection from abuse, repatriation, death, missing children, intensive counselling

On phone: Emotional support and guidance, information and referral to services for the caller, information about CHILDLINE, silent calls

Long-term rehabilitation

After the emergency needs of the child have been addressed, CHILDLINE explores options with the child to study, learn a trade, go back home etc. Based on the decision of the child, CHILDLINE links the child to an appropriate organisation in the city.

CHILDLINE TODAY

The Government of India has presented CHILDLINE as its response to the Child Rights Convention. We pride ourselves at being a one point window, connecting children in need to various NGO's working for child related issues. CHILDLINE works towards ensuring that all children in need of care and protection are aware of and have access to services, that are child friendly, available when they want it and encourage them to participate in decisions that affect them.

The country's first toll-free tele-helpline for street children has grown into a national child protection service that operates in over 291 cities and towns in India. In 17 years, CHILDLINE has received 27 million calls as of March 2013 from children in need of care and protection from across the country

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